Frequently asked questions
Shipping, returns, orders and everything in between.
Where do you ship?
We currently ship to addresses in the United States. Shipping is free and tracked on every order.
How long does delivery take?
Orders are processed in 1โ3 business days and delivered in 7โ12 business days. You'll get a tracking link by email as soon as your order ships. Ordering for Christmas? Each product page shows the last order date for Christmas delivery.
What is your return policy?
Every order is covered by our 30-day money-back guarantee. If something arrives damaged or not as described, we'll replace it or refund you in full. If you change your mind, return it unused, in its original packaging, within 30 days of delivery for a refund of the item price. Full refund policy.
How do I track my order?
Use the tracking link in your shipping email, or enter your tracking number on our Track your order page.
Which payment methods do you accept?
All the payment methods shown at checkout. Checkout runs on Shopify's encrypted checkout, so we never see or store your card details.
How do I contact you?
Email us any time from our contact page. A real person replies within one business day, Monday to Friday.
Do you ship outside the US?
Not yet. We only ship to US addresses for now.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number and we'll update or cancel it.
My order arrived damaged. What do I do?
We're sorry! Email us within 7 days of delivery with your order number and a photo of the damage, and we'll send a replacement or a full refund, whichever you prefer.
Still have a question? Send us a message ยท MonโFri, 9amโ5pm ET
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Free US shipping
Tracked, on every order
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30-day guarantee
Love it or get your money back
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Secure checkout
Encrypted, powered by Shopify
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Real human support
Replies within 1 business day